Cable Television Performance Appraisals and Technical Research

CSG has performed Cable Television Performance Appraisals and Technical Research services for the following groups:

City of Arcadia, California
(Bill Kelly, Former City Manager/Mike Miller, Former City Attorney)

From 1994 to present, CSG has been assisting the City in general franchise administrative duties, and has provided the City with consultant services related to the renewal of the City's franchise with TCI Cablevision. CSG completed a community needs assessment including public meetings and extensive interviews with City staff, comprehensive franchise performance audit, and technical evaluation for franchise renewal. Services included a review of documents, evaluation of compliance, and recommendations for franchise renewal negotiations. In addition, CSG assessed department needs related to municipal cable television services and managed the bidding and procurement of nearly $300,000 in television production equipment. CSG also provides extensive rate regulation assistance to the City.

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City of Beverly Hills, California
(Fred Cunningham, Former Exec. Director, Public Affairs and Information)

From 1988 to 1995, CSG provided part-time, on-site franchise administration services related to all aspects of local monitoring and enforcement of cable television company performance, including utilization of cable technology by City agencies and management of the City's Office of Cable Television. Duties included staff supervision, budgeting, monthly reports, audits, customer service appraisals, technical inspections, management of all video productions and long range plans for cable utilization. Also included in our workscope was the project management of a $500,000 capital improvement involving teleproduction facilities and I-Net equipment within the renovated City Hall. Since August, 1995, CSG has provided off-site consulting related to rate regulation and specialized franchise administration work. In 1997 CSG gave assistance to franchise regulatory matters concerning the 5th Circuit Court decision. In 1998, 1995, 1992, and 1990 CSG conducted franchise fee audits of Century Cable.

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City of Cerritos, CA
Annie Hylton, Public Affairs

In 1993, CSG developed a master plan for public, educational, and government access channel utilization. Services included management of a $250,000 equipment procurement project, planning for organizational development, and needs ascertainment. CSG also assisted the City in identifying funding resources to provide long term operating support for access organizations. CSG was retained to provide contract services related to production of live broadcasts of City Council meetings.

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City of Chino Hills, California
(Raymond Hansen, Senior Administrative Analyst)

From 1995 to present, CSG has been providing the City with general franchise administrative duties, and is currently providing the City with consultant services related to the renewal and transfer of the City's franchise with Century Cable and TCI Cablevision. Along with extensive planning, fact finding, and strategy development, CSG is conducting a community needs assessment, a comprehensive franchise performance audit, and technical evaluation for franchise renewal/transfer, as well as furnishing the City with a comparative analysis to franchise transfers. Services include a review of documents, evaluation of compliance, and recommendations for franchise renewal negotiations. CSG has also provided, and is currently providing, the City with extensive rate regulation assistance.

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City of Hermosa Beach, California
(Mary Rooney, Former Assistant City Manager)

In 1989, CSG completed a comprehensive franchise performance audit and technical evaluation. CSG reviewed documents, offered evaluations, recommendations, and action plans for continued enforcement of cable regulatory provisions by City staff and for documenting community access needs. In 1993 and 1994, CSG assisted the City with its franchise renewal proceedings including ordinance and franchise review, financial analysis and an assessment of the impact of rate regulation.

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City of Indian Wells, California
(Charlie Francis, Former Administrative Services Director)

 In 1992 and 1993 CSG assisted the City's renewal/transfer negotiations with Palmer CableVision. CSG completed a community needs assessment including public meetings and extensive interviews with City staff, comprehensive franchise performance audit and technical evaluation for franchise renewal. Services included a review of documents, evaluation of compliance, and recommendations for franchise renewal negotiations. In addition, CSG provided extensive rate regulation assistance to the City.

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City of Pasadena, California
(Lori Sandoval, Technical Planning Manager)

From 1998 to present, CSG has been assisting the City in general franchise administrative duties, and has provided the City with consultant services related to the renewal of the City's franchise with Charter Communications. Along with extensive planning, fact finding, and strategy development, CSG has provided the City with a community needs assessment, comprehensive franchise performance audit, and technical evaluation for franchise renewal. Services have included a review of documents, evaluation of compliance, and recommendations for franchise renewal negotiations.

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County of San Bernardino, California
(Gerry Hansen, Former Director Department of Weights and Measures)

From June 1992 to July 1993 CSG provided on-site cable television administration services related to the County's 18 cable television franchise areas. CSG services included customer complaint handling, customer service performance auditing, franchise fee reconciliation, and technical performance auditing. Compliance reports were provided on a quarterly basis. Meetings and compliance hearings were coordinated as needed. CSG provided additional consumer affairs support via telephone hotline services available to more than 100,000 subscribers.

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City of San Fernando, California
(Mary Strenn, Former City Manager)

In 1993, 1994, and 1995, CSG audited cable TV franchise documents, records and complaints concerning a transfer of ownership between Valley Cable TV and Cablevision Industries. CSG submitted a compliance checklist and report. CSG also provided legal and technical assistance for City negotiations with Valley Cable and assisted with the development and management of the Cable Television Advisory Board and implementation of rate regulation matters.

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County of Santa Barbara, California
Patricia Montemayor, Cable Television Administrator)

In 1990, CSG conducted a review of the County's cable television enforcement activities and made recommendations for improvements. Activities included technical assessments and operational recommendations. Project planning focused on costs and benefits of between full-time personnel and contract staffing.

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City of Walnut, California
(Chuck Robinson, Asst. to City Manager, Tony Ramos, Former Assistant City Manager)

From 1992 to November 1996, and then again in 2005, 2006, and 2009; CSG assisted the City in general franchise administrative duties, and provided the City consultant services related to the renewal of the City's franchise with Charter Cablevision. CSG assisted the City in assessing community needs, a comprehensive franchise performance audit and technical evaluation for franchise renewal. Services included a review of documents, evaluation of compliance, and recommendations for franchise renewal negotiations. In addition, CSG assessed department needs related to cable television services and negotiated provisions in the franchise agreement related to governmental and educational access. Between 1993 and 1996, CSG also provided extensive rate regulation assistance to the City.  In 2009, CSG assisted the City related to Charter's petition for bankruptcy.

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City of Berkeley, California
(Laura Allen, Former Administrative Analyst)

For a two-year period (1989-1990) CSG conducted a comprehensive test and technical evaluation of the Lenfest Cable system to determine the cable operator's level of franchise compliance, financial condition, and assessment of public, educational and municipal needs. The results of CSG's needs analysis were used by the City during franchise renewal negotiations and served as a benchmark to shape the terms and conditions of a new cable television franchise.

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City of Gardena, California
(Mitch Lansdell, Assistant City Manager)

From 1989 to 1992, CSG performed a variety of technical, administrative, and policy related services concerning Group W Cable. Services included compliance auditing, franchise fee analysis, public access planning and development, and technical audits of the cable system.

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